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Avex Lifetime Guarantee

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Lifetime Guarantee

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AVEX Limited Lifetime Guarantee

Water Bottles, Thermal Products, Spirits & Replacement Lids

We go to great lengths to create a truly superior product, but we also know that on occasion, things happen. As such, we back our products with the AVEX Limited Lifetime Guarantee against any manufacturing defects in materials and workmanship.

The AVEX Limited Lifetime Guarantee applies to water bottles, thermal products, spirits and replacement lids purchased and used in the United States and Canada only.

Normal wear and tear, such as dents, scratches and paint chips, accidental damage including dropped product, product misuse and improper cleaning/care are not covered under the AVEX Limited Lifetime Guarantee. Accessories, including straws and brushes, are not included. To review the complete policy, click here.

You must fill out the form below in order to have your claim reviewed. We will respond to your inquiry within 2–3 weeks. * If you are not able to submit a picture, you may ship the product back to us for review. All shipping charges will be the responsibility of the consumer.

Please note: Warranty orders shipping to Canada must have a physical shipping address. FedEx International will not ship to a PO Box.

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Avex Limited Lifetime Guarantee

Water Bottles, Thermal Products, Replacement Lids

We are proud of the design, quality, materials and reliable workmanship that goes into each AVEX product. We go to great lengths to create a truly superior product. As such, we back our products with the AVEX Limited Lifetime Guarantee against any manufacturing defects in materials or workmanship.

The AVEX Limited Lifetime Guarantee applies to mugs, bottles and replacement lids purchased and used in the United States and Canada only. Normal wear and tear, such as dents, scratches, fading, paint chips, accidental damage including dropped product, product misuse and improper care are not covered under the AVEX Limited Lifetime Guarantee. Cleaning related issues, accessories, including straws and brushes, are also excluded. Product must be purchased from an authorized AVEX retailer for the Limited Lifetime Guarantee to apply.

We are happy to assist you should you experience a material or workmanship issue with your AVEX product. Simply fill out the form and we will promptly respond to your inquiry within 2-3 weeks. Please note that it may be faster and more convenient to return your AVEX product to the retailer to minimize the time without your product and avoid shipping charges. We do not offer monetary reimbursement nor is the Guarantee transferable. AVEX will repair or replace, at its discretion, any defect in materials or workmanship for the lifetime of the product. We strive to quickly replace defective products with current inventory and sometimes that means a comparable product. Return shipping charges are not covered by Avex.

The total liability of AVEX for any loss or damage, whether based on contract, warranty, negligence or otherwise, shall not exceed the purchase price of the AVEX product. In no event shall AVEX be liable for consequential, incidental or special damages of any kind. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For questions regarding the AVEX Limited Lifetime Guarantee, please contact:

Newell Brands Attn: AVEX Consumer Services,4110 Premier Drive, High Point, NC 27265

Phone: 1-877-845-2872

Email: support@avexoutdoor.com

Bri edits 2-3 weeks

Lifetime Guarantee

Insulated Products

Lids and Accessories

Pint Glasses

Wine Glasses

Rock Glasses

Lids and Accessories

Koozies

Brush Set

Straws

Hiking/Walking

Biking

Camping/Skiing

Tennis/Golf

Yoga/Fitness Class

Team Sports